Delete my account
Remove your eSimu account and personal data: on this page, from your Profile, or by email.
Updated November 5, 2026 · Version 1.0
In short
- Delete it on this page with a code we email you, from your Profile, or by writing to us.
- Your personal data is gone within 30 days, and usually straight away.
- Financial records stay for up to 6 years, as tax law requires, without anything that identifies you.
- Any wallet balance is lost.
This summary is here to help you find your way. The full text below is what applies.
How to delete your account
Pick whichever way suits you. Each one ends in the same permanent deletion.
Option 1: Right here, no sign-in needed
We email a one-time code to prove the account is yours. Enter it below and the account is deleted straight away.
Option 2: From your Profile
- Sign in and open Profile.
- Go to Delete account at the bottom of the page and confirm.
- Open the link we email you within 1 hour, in the same browser. Your account is deleted straight away.
Option 3: By email
Can't use this page or sign in? Write to [email protected] from the address on your account, with the subject Account deletion request. We reply within 30 days, as Article 12 of the GDPR requires.
Before you delete
- Your wallet balance is lost, including gift credit and referral rewards.
- Installed eSIMs keep working on your phone until their plan ends, but they disappear from your account.
What happens when you delete
- Your email address is replaced with a one-way code that can't be turned back into your address.
- Your name, sessions, preferences, referral code, install links and activation details are deleted.
- If you signed in with Google, the link to your Google account is removed.
- We send one last email to confirm the deletion.
What we have to keep
Some records must stay for legal and accounting reasons. They no longer identify you.
| Record | Why | How long |
|---|---|---|
| Orders and payments | Tax and accounting law | 6 years after the end of the financial year |
| Evidence for card disputes | Card network rules | Up to 120 days after your last eSIM ends, never more than 540 days after the order |
| Coded email | Stopping a second first-order discount | While the referral program runs |
Coming back
A deleted account can't be restored. If you sign in again with the same email, you get a new, empty account, without the first-order discount.
Bought without an account?
Use the contact form and choose Delete my data. We'll check that the email is yours and remove it, along with your other personal details.
Questions
Our Privacy Policy has the details. You can also email [email protected].
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Questions about this page?
Our support team can explain any part of it. Message us and we'll get back to you.