Installing your eSIM
My code is no longer valid
Each eSIM code can be installed once. If your phone says it's no longer valid, it has usually been used already.
- Look in your SIM settings first. The eSIM may already be on your phone, maybe under a name like “Travel” or “Secondary”.
- Removed it, or switched phones? A code can't be installed a second time. Message us and we'll check what we can do.
- Plan over? The install page and codes stop working once the eSIM has expired.
Keep the eSIM on your phone. If it isn't working, turn the line off instead of deleting it, and ask us first.
Still stuck? Message us and we'll help you get online.