Your account
Delete my account
You can delete your account yourself, with or without signing in.
- From your profile: open Profile, choose Delete account and confirm with the link we email you. The link works for one hour, in the browser where you're signed in.
- Without signing in: on the data deletion page, enter your email and the 6-digit code we send.
- By email: write to support with the subject “Account deletion request”. We reply within 30 days.
Before you delete: your wallet balance is lost, and install codes are deleted. Install any eSIM you still need first. Installed eSIMs keep working on your phone.
Order records are kept without your personal details, as the law requires. A deleted account can't be restored. No account? Ask for your data to be deleted through the contact form.
Still stuck? Message us and we'll help you get online.