Payments and refunds
How refunds work
If your eSIM hasn't connected to a network yet, you can get a full refund while the plan is still valid.
- Not used yet: fully refundable until the plan expires. “Used” means the eSIM has connected to a network.
- Faulty eSIM: if we can't get you online, you get a 100% refund. Failed orders are refunded automatically.
- Data already used can't be refunded.
How to ask: message us on WhatsApp or through the contact form. The money goes back to the payment method you used, usually within 5 to 10 business days. Any part paid with wallet balance goes back to your wallet. The full rules are in our refund policy.
Still stuck? Message us and we'll help you get online.